General conditions of sale of the PET YOU.

1. Application
These terms and conditions will apply to all trade relations between the PET YOU Monica Lucchi and its customers, as valid at the time of conclusion of the contract.

2. Conclusion of Contract
Each purchase transaction will be governed by the provisions of Legislative Decree n. 185/99 (implementing Directive 97/7 / EC on the protection of consumers in respect of distance contracts) and, as regards the protection of confidentiality of personal data, will be submitted to the rules of Legislative Decree June 30, 2003 196 (Consolidated data privacy).

The customer, by sending electronic confirmation of your purchase order, unconditionally accepts and agrees to observe in its relations with The PET YOU Monica Lucchi, the general conditions and payment transcribed below, claiming to have read and accepted all the information provided to him under the rules mentioned above, and also recognizing that I PET YOU Monica Lucchi not consider itself bound to different conditions unless previously agreed in writing.

The products on offer are reserved for customers direct users to the exclusion of subjects such as traders, wholesalers, retailers, professionals, etc.. wishing to sell its products to third parties.

3. Revocation
Right of withdrawal
Purchases made on the site are governed by Italian law on mail-order sales. In case of the wrong order (I ordered and then received a product I did not wish) will have seven (7) days from the date of delivery, to exercise the right of withdrawal, ie the ability to return the product. I PET YOU accept without hesitation the return of any article, if in perfect condition, refunding the whole amount (excluding the cost of packaging and shipping, as required by Italian law).
Although not required by law, but how much more to optimize the service, we would be pleased to receive a short note explaining the reason for the withdrawal.
The quickest and secure communication is to address: our customer service is always accessible through the contact form.
The right of withdrawal can not be applied on personalized or custom made.

Consequences of withdrawal
In the event of a withdrawal, both parties are obliged to return what they get also on the possible use (eg. Interest). If he had not already done so, we invite the customer to inform his bank details. For orders paid by credit card and PayPal, the refund will be made directly to the respective credit card or debit card. The amount to be refunded will be paid to the account specified address. If the goods be returned only partially, in the worst conditions, or not returned at all, the value of the goods shall be refunded. This does not apply if the deterioration occurs when you make the examination of the goods, provided that this is done just as in the stores.
We are charged to the customer shipping costs for returning the goods if the goods delivered correspond to those ordered.
Please send the goods to make it to the following address:

I PET YOU di Monica Lucchi
Via Castiglione, 2/C
40124 BOLOGNA (BO) 

The operators of our customer service will be happy to arrange the collection of the goods, especially if damaged, entrusting our trusted courier.

4. Agreement on costs
If the consumer makes use of his right of withdrawal must bear the regular costs for the return, this unless the merchandise is not what was ordered.

5. Warranty and liability
If the consumer were to find obvious defects in materials or workmanship on the ordered items, including transport damage, you must immediately notify in writing to our customer service, at the latest within 10 days from the day of delivery. For all other defects identified during the guarantee period, the consumer will be entitled to subsequent fulfillment, as well as damage repair - always when the conditions Web site - the right of withdrawal and repayment of damages, including reimbursement of the damage instead of fulfillment and any expenses. The limitation period of warranty claims is 2 years.

6. Prices and shipping costs
Apply the prices in effect when the order. The prices of our products are indicated in Euros, including VAT.

We invite you to view our page for how and costs.

Delivery costs will be billed only once even if, for technical reasons or logistics, we were forced to carry out the delivery in stages.

7. Shipping
The customer's order will be processed within the limit of the available stock in the warehouse. If one of the items ordered is not available, we reserve the right to make a partial delivery. The shipping costs will be calculated in value of the order and will be billed only once.

I PET YOU arrange delivery of goods ordered by the customer to the shipping address indicated by the customer. Your order is transmitted directly to our warehouse, so as to leave the warehouse within the next 24 hours. Normally, the delivery of goods takes 1/2 working days. To the south and the islands, delivery times may be prolonged up to 4.3 days. More information about the conditions of delivery can be viewed on the dedicated page.

Within the EU area we deliver without customs costs. For delivery of goods in countries outside Europe the customer could pay any additional costs (customs, taxes).

If there are delays in delivery, we will not hesitate to inform the customer.

8. Retention of title
Until the complete payment, the goods remain the property of the PET YOU Monica Lucchi.

9. Payment, Maturity, Delay
Payments can be made by credit card (Visa, Mastercard, American Express and Diners Club) and by bank transfer, cash and Paypal (-> through which are accepted also eg rechargeable cards and postpaid card Aura) . I PET YOU reserves the right, in individual cases, to accept only specific payment methods.

Payment by credit card:
If paying by credit card, within 2 days after the order, you will be charged the amount of the invoice.

Payment for invoice:
In this case, the amount must reach us within 5 days. Should delay in payment, we reserve the right to cancel your order.

Payment via PayPal:
The payment by PayPal will be made immediately upon completion of the order to send the same to the PET YOU.

Payment by bank transfer:
The goods will be sent after payment is received. If the customer delays in payment, we reserve the right to cancel your order. Note: opting for this method of payment, delivery may be delayed by a few days - the period of time that can vary depending on the timing of the bank.

In collecting a voucher invite the customer to verify the conditions for collection as eg the minimum order value, the expiration date of the promotion etc ... We stress that for every purchase you can take advantage of a only coupon / promotional code and, conversely, each voucher can only be used once. The voucher can not be redeemed in retrospect, even in exchange for hard cash and is not transferable.

Our bank:

I PET YOU di Monica Lucchi
IBAN: IT08W0847237071000000108306


We refer to the "FAQs", located at the bottom of our website for further information regarding payment methods.

10. Security of personal data
We refer to the "Privacy", located at the bottom of our website for further information regarding the protection of privacy.

11. Customer Service
Contact us via email using the contact form and our customer service will respond promptly!

12. Jurisdiction and competent Court
This agreement shall be governed by Italian law. Any dispute concerning the validity, interpretation or execution of this contract the territorial jurisdiction of the courts of the place of residence or domicile of the consumer, if located within the state.



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The conditions contained in this document and the contents of the site may be modified by the PET YOU without notice and will be valid from the date of publication in the website

In any case I PET YOU be liable for any damages caused by direct or indirect access to the site, the use of scripts, downloaded files and any other information or gadgets this on its website.


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