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♥ I am not registered as e-mail address should I enter?
Choose the email you control more often, because all communications of orders, information, redemptions and everything else, you will be sent to this address.
♥ What are the benefits of registration?
By registering on our site, you can speed up and simplify your purchases, such as:
- Save your shipping address so you do not have to recompile the fields,
- Promotions and special benefits (remember to register for our newsletter)
- Save the items in your wish list, it will be easier to keep an eye on your favorite products until you decide to buy them
- Collect the points, the more points you have the more discounts you'll get. Only registered users participate in the collection points!
♥ I can complete the order without registering?
Of course, registration is not compulsory to complete the order simply enter your shipping information and payment. If you want you can still register after concluding the purchase, so to save the shipping information.
♥ I can choose the time of delivery?
You can not specify the time of delivery nor the day. The couriers making deliveries from Monday to Friday, at the times of their daily rounds. You should choose an address to which you are easily found. You can not change the address after the conclusion of the order, if not by contacting us directly.
If you work all day, and you can not get your order at work, you choose the STORED, specifying hold for pickup as the delivery address. In this way you will go to pick up your package directly to the depot of the courier.
♥ How soon will I receive my order?
Most of our products are ready for delivery. This means that as soon as we receive your payment or your order confirmation, we will ship your order within 24 hours.
If a product is missing or there are problems, we will contact you and make arrangements directly with you.
Some products may require a few more days for shipping, customizable ones or those not ready for delivery.
♥ What happens if I am not home at the time of delivery?
The courier will try to deliver the order for two consecutive days, leaving a notice with a telephone number to be able to contact and arrange a time for delivery the following day. After two fruitless attempts at delivery, the package will be stored at the depot of the courier.
You can ask for a new delivery fee, or go to collect directly to the store.
If we are not contacted within 3 days after initiation of storage, the package will be returned.
♥ I need to pay on delivery?
If you choose cash on delivery, the courier You pay the exact amount of your order in cash (if the total does not exceed € 999) or with a bank check made out to BRT SpA
If you paid your order by credit card, PayPal or bank transfer, you will not have to pay anything to the courier upon delivery.
♥ Where do I get my receipt?
At the time of evasion of every order, you will receive a receipt of your order and shipment information directly to your email address that you used to register or to place your order.
♥ How can I take advantage of the Purchase Fast?
If you are registered in The PET YOU can save your shipping addresses and billing directly in Cart: This page will be the next order is already fully compiled.
At any time you can add new addresses and update those already saved through YOUR ACCOUNT.
♥ Can I pay my order with a charge cards?
Sure, you can pay with any charge card. Choose form of payment "Credit Card".
Fill out all the required fields, and the amount of your order will be charged and deducted from your available credit on your charge card.
If you want to go to the post office or from a tobacconist and make a postpaid charging, choose payment method "Postepay" and you will receive information of our tothem in order to make the charging process.
♥ I can not find an answer to my question ...
In this case please do not hesitate to contact us, we will be happy to help!